Play Safe
Player Protection Programme

Responsible Gaming
at 99rbaje

We believe that entertainment should always remain enjoyable and within healthy limits. Our responsible gaming framework gives every player the tools, knowledge, and support needed to stay in control — for players across Bangladesh.

18+
Age Minimum
24/7
Support (BST)
SSL
Secured
Free
RG Tools
18+ Only Platform
Deposit Limits Available
Self-Exclusion Tools
Time-Out Feature
Reality Checks Enabled
Confidential Support

Our Commitment

Playing Safely at 99rbaje

At 99rbaje, responsible gaming is not an afterthought — it is a foundational part of how we operate. We are committed to providing an online casino and sports betting environment where players from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh can enjoy themselves safely, without putting their financial wellbeing or personal lives at risk.

Online gaming and sports wagering are meant to be leisure activities. They carry inherent financial risk, and for a small number of individuals they can develop into a harmful habit. 99rbaje takes this seriously. We invest in player protection tools, staff training, and transparent communication so that our platform remains a source of enjoyment rather than distress for every registered player.

This page explains the responsible gaming framework that 99rbaje has in place, describes the tools available to you as a player, and provides clear guidance on how to seek help if you feel your gambling habits are becoming a concern. RG Policy  18+

Gambling should always be a form of entertainment, never a way to earn income or escape personal problems. Set a budget before you play, treat any losses as the cost of entertainment, and never chase losses with larger bets.

Player Wellbeing First

Every feature and policy at 99rbaje is designed with player health and wellbeing as the primary consideration, alongside entertainment value.

Full Transparency

We are upfront about odds, house edges, and the statistical reality that the platform maintains an advantage over time across all games.

Fair Play Certified

All games on the 99rbaje platform use certified random number generators. Game outcomes are statistically fair and cannot be manipulated.

Trained Support Staff

Our 24/7 English-language support team includes staff trained to recognise signs of problem gambling and to signpost appropriate help resources.

Age Policy

Age Restriction — 18+ Only

99rbaje is strictly an adults-only platform. All players must be aged 18 years or older to register an account, make a deposit, place a bet, or claim any bonus or promotion. This policy is non-negotiable and is enforced through our Know Your Customer (KYC) identity verification process.

When you register for a 99rbaje account, you are required to declare that you are 18 years of age or older. Before your first withdrawal can be processed — and in some cases before you can deposit — you will be asked to submit a copy of a government-issued identity document (such as your National Identity Card or passport) that confirms your date of birth.

If at any point we have reasonable grounds to believe that a registered player is under 18 years of age, that account will be immediately suspended pending age verification. Any winnings accumulated during a period of unverified underage play may be withheld and the account permanently closed.

Parents and guardians: If you share a device with a minor, please ensure that your 99rbaje account is protected by a strong password that is not accessible to underage users. Consider using device-level parental controls to restrict access to gambling websites.

Age Verification — What to Expect

Register your account with your correct date of birth. Providing false information is a violation of our Terms & Conditions.
Submit a clear copy of your National Identity Card, passport, or driver's licence showing your full name and date of birth.
Our KYC team will review your document within 24 hours (Bangladesh Standard Time, BST UTC+6) and notify you by email once verified.
Once verified, your account is fully unlocked for deposits, betting, and withdrawals with no further age checks required.
If your document cannot be verified, our support team will contact you to request an alternative form of identification.

Know the Signs

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is characterised by an inability to control gambling behaviour despite the negative consequences it causes in a person's financial, professional, or personal life. It can affect anyone, regardless of income level, profession, or background, and it can develop gradually over time without the individual noticing.

The following warning signs may indicate that gambling has moved from a leisure activity to a harmful pattern. If you recognise several of these signs in yourself or in someone you know, we strongly encourage you to reach out to the 99rbaje support team or consult a professional counselling service.

If you are experiencing financial hardship, mental distress, or relationship difficulties as a direct result of your gambling, please contact our support team immediately at [email protected]. Confidential assistance is available 24/7.

Warning Signs to Watch For

Spending more money on gambling than you can comfortably afford to lose, or gambling with money set aside for essentials like rent, food, or bills.
Chasing losses — continuing to bet in an attempt to recover money already lost, often with progressively larger wagers.
Feeling restless, irritable, or anxious when you try to reduce your gambling or stop altogether.
Lying to family members, friends, or colleagues about the extent of your gambling activity or the amount of money involved.
Neglecting work, education, family responsibilities, or social relationships because of time spent gambling.
Borrowing money, taking out loans, or selling possessions to fund gambling activity.
Using gambling as a primary way to cope with stress, anxiety, depression, or other emotional difficulties.

Player Controls

Responsible Gaming Tools

99rbaje provides a suite of free, voluntary tools that you can activate at any time from your account settings or by contacting support. These tools are designed to help you set boundaries and maintain control over your play.

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your 99rbaje account. Once a limit is reached, the system will block further deposits until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period.

Loss Limits

Define the maximum net loss you are willing to accept over a daily, weekly, or monthly period. Once your loss limit is reached, the platform will prevent further betting until the limit period expires, helping you avoid chasing losses.

Wager Limits

Set a ceiling on the total value of bets you can place per day, week, or month. This is especially useful for sports betting players who want to keep their total stake volume within a comfortable range during events like BPL cricket or T20 tournaments.

Time-Out (Short Break)

Take a structured break from gambling by activating a time-out of 24 hours, 3 days, 7 days, or 30 days. During a time-out your account remains open and accessible, but you cannot place bets or make deposits. The time-out cannot be cancelled early once activated.

Reality Checks

Enable periodic on-screen reminders that display how long you have been actively playing in the current session and the net outcome of your bets. Reminders can be set at intervals of 30 minutes, 1 hour, or 2 hours. This feature encourages mindful play and regular self-assessment.

Self-Exclusion

Request a full self-exclusion of 6 months, 1 year, 3 years, or permanently. Self-exclusion locks your account and prevents re-registration. This is our strongest player-protection tool and is recommended for any player who feels gambling is negatively affecting their life.

To activate any of these tools, log in to your account and navigate to Account Settings → Responsible Gaming, or contact our support team at [email protected]. All limit and exclusion requests made via email are processed within 1 business day (BST UTC+6).

Self-Exclusion

Self-Exclusion Programme

Self-exclusion is a formal agreement between you and 99rbaje that prevents you from accessing your account and participating in any form of gambling on the platform for a defined period — or permanently. It is the most powerful responsible gaming tool available and should be considered by any player who believes their gambling is out of control.

When a self-exclusion is active, 99rbaje will take all reasonable steps to ensure that you cannot access your account. This includes blocking login attempts, suppressing all marketing communications, and cancelling any pending bonuses or promotional eligibility. If you attempt to create a new account during a self-exclusion period, that account will also be closed.

Self-exclusion periods available at 99rbaje are: 6 months, 1 year, 3 years, and Permanent. Once a self-exclusion is activated it cannot be reversed before the chosen period expires. For permanent self-exclusion, re-application is reviewed on a case-by-case basis after a minimum of 5 years, subject to a full welfare assessment.

Self-exclusion is a serious step and we handle all requests with the utmost confidentiality. If you are in crisis right now, please contact our support team immediately. You do not need to wait — support is available 24 hours a day, 7 days a week, including on public holidays in Bangladesh.

How to Request Self-Exclusion

1
Contact Our Support Team

Send an email to [email protected] with the subject line "Self-Exclusion Request". Alternatively, use the 24/7 live chat widget on the platform.

2
Choose Your Exclusion Period

State your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Our team will confirm your choice and explain the implications of each option.

3
Identity Verification

To protect your account, we will ask you to confirm your registered email address and one additional piece of account information before processing the exclusion.

4
Exclusion Activated Within 24 Hours

Your self-exclusion will be fully active within 24 hours of your verified request. You will receive a confirmation email once the exclusion is in place.

5
Marketing Suppression Confirmed

All promotional emails, SMS messages, and bonus notifications will cease immediately. You will not receive any marketing from 99rbaje during the exclusion period.

Vulnerable Players

Protecting Vulnerable Players

99rbaje recognises that some players may be more susceptible to developing harmful gambling habits than others. Vulnerability can be temporary or long-term, and it can arise from a wide range of circumstances including financial stress, mental health challenges, bereavement, relationship breakdown, or substance use.

Our support team is trained to identify potential indicators of vulnerability during interactions with players, and to respond with empathy, without judgement, and with a focus on the player's long-term wellbeing rather than short-term platform engagement. If a member of our team identifies a potentially vulnerable player, they are authorised to initiate a responsible gaming conversation and, where appropriate, to apply account-level protections proactively.

We also take the protection of minors extremely seriously. 99rbaje strictly prohibits access by anyone under the age of 18, and we encourage all adult account holders who share devices with younger family members to make use of device-level parental controls and to keep their 99rbaje account credentials private at all times.

Family Concern?

If you are worried about a family member's gambling behaviour, you may contact us at [email protected]. While we are bound by data privacy obligations and cannot share account details, our support team can provide guidance on how to approach the conversation and point you towards professional support resources.

Account Protection

If you feel your account has been accessed by a minor or a third party, contact us immediately. We can place an instant temporary freeze on your account while the situation is investigated — no questions asked.

Get Help

How to Request Support

99rbaje Support Team

Our English-language support team is available around the clock — every day of the year including Eid holidays, public holidays, and weekends. All responsible gaming requests are handled with full confidentiality by specially trained staff members.

[email protected]  (plain text — not a clickable link)
Live Chat: 24/7 available on the platform (BST UTC+6)
WhatsApp: +880 1700-000000  (plain text)
Subject line for urgent requests: "Responsible Gaming — Urgent"

All responsible gaming enquiries are acknowledged within 2 hours and fully addressed within 1 business day (BST UTC+6).

Reaching out about a gambling concern takes courage, and we want to make the process as straightforward and judgement-free as possible. Below is a simple overview of what happens when you contact 99rbaje about a responsible gaming matter.

1
Reach Out Via Any Channel

Email, live chat, or WhatsApp. You do not need to provide extensive detail in your first message — simply say you would like to speak with the responsible gaming team.

2
Confidential Assessment

A trained staff member will follow up with you privately to understand your situation and discuss the options available, including temporary limits, time-outs, or full self-exclusion.

3
Action Applied to Your Account

Your chosen protective measures are applied to your account promptly, with confirmation sent to your registered email address once each step is completed.

4
Follow-Up Support

Where appropriate, our team will check in with you after your chosen cooling-off or exclusion period to ensure you feel supported before any restrictions are reconsidered.

External Guidance

Further Resources and Guidance

While 99rbaje provides a comprehensive set of in-platform responsible gaming tools and a dedicated support team, we also acknowledge that some players may benefit from professional counselling or independent guidance that goes beyond what a gaming operator can offer.

Problem gambling is a recognised behavioural health condition and there is no shame in seeking external help. Speaking with a qualified professional — whether a counsellor, psychologist, or a support organisation — can make a meaningful difference in recovering control over your finances and your wellbeing.

If you are based in Bangladesh and are struggling with gambling-related issues, we encourage you to speak openly with a trusted family member, a general practitioner, or a mental health professional. Community health centres across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, and Rangpur can provide referrals to behavioural counsellors experienced in impulse-control and financial recovery.

99rbaje does not endorse or have a commercial relationship with any external organisation listed or referenced on this page. References to professional support resources are provided purely in the interest of player welfare and at no cost to the player.

General Guidance Principles

  • Gambling should never be used as a source of regular income or as a strategy to recover debt.
  • Set a strict entertainment budget before every session and stop when it is exhausted — regardless of whether you are winning or losing.
  • Never gamble while under the influence of alcohol, medication that impairs judgement, or when you are emotionally distressed.
  • Keep gambling separate from your essential financial obligations — rent, groceries, utilities, and loan repayments always come first.
  • Schedule regular breaks during playing sessions and use the reality check reminder feature available in your account settings.
  • Talk openly with a trusted person in your life about your gambling habits. Secrecy is often an early warning sign that behaviour has become harmful.
  • If you feel you cannot stop gambling despite wanting to, this is a strong signal that professional support is needed — please reach out without delay.

Healthy Gaming Habits

Decide on a fixed budget before you start and treat it as the total cost of your entertainment for that session.
Set a time limit for each session and use the reality check feature to keep track of how long you have been playing.
Take regular breaks away from the screen — at least 10 minutes every hour is a sensible guideline.
Balance your gaming time with other hobbies and social activities. Gambling should be one of many leisure pursuits, not the only one.
Never borrow money — from a person or a financial institution — specifically to fund gambling.
Log out of your account completely when you have finished your session, especially on shared or mobile devices.
National Mental Health Helpline — Bangladesh

Kaan Pete Roi is a volunteer-run emotional support and mental health helpline operating in Bangladesh. If you are experiencing distress related to gambling or any other issue, speaking with a trained listener can be a valuable first step. Contact information is available through national health directories and community health centres across Bangladesh.

Ready to Play Responsibly?

99rbaje is here to make sure your gaming experience stays enjoyable, safe, and within your chosen limits. Explore our games or review our FAQs to learn more about how we keep Bangladesh players protected.

Read Our FAQ Explore 99rbaje Casino Browse Slots